Ubisend
│AI AgentAI Chatbot

Ubisend: AI-Powered Chatbot Platform with Enterprise-Grade White-Label Solutions

UBISEND REVIEW 2025
Best AI Chatbot Platform Solution for Agencies & Businesses

⭐ Full Q&A Analysis of Ubisend Features, Pricing, Integrations & White-Label Potential ⭐

Short Rating Recap

✅ Brand & Visual Identity: 9.5/10
✅ White-Labeling: 9.8/10
✅ Core Features: 9.7/10
✅ Lead Generation: 9.3/10
✅ Integrations: 9.6/10
✅ Scalability: 9.4/10
✅ Pricing: 8.5/10
✅ Support: 9.0/10
✅ White-Label Services: 9.7/10
✅ Roadmap: 9.0/10

Q: What is Ubisend and who is it for?

A: Ubisend is an AI-powered, enterprise-grade chatbot platform created for digital agencies, businesses, and organizations seeking scalable conversational automation solutions. It provides a comprehensive chatbot infrastructure that enables users to build, deploy, and scale intelligent chatbots across multiple channels, while offering white-label options for agencies looking to resell under their own brand. The platform combines question answering, process automation, live chat, and ticketing capabilities in one unified solution designed to drive efficiency and empower employees to accomplish more with fewer resources.

Q: What is the overall rating and summary of Ubisend?

A: Overall Rating: 9.2/10
Ubisend stands out as a robust SaaS platform offering AI-powered chatbot solutions with exceptional white-label capabilities. Its enterprise-grade infrastructure supports multi-channel deployment, advanced NLP, and process automation, making it ideal for agencies seeking to monetize conversational AI under their own brand. The platform’s 2024 acquisition by Soprano Design has further strengthened its market position and long-term innovation potential.

Q: How does Ubisend present its brand and visual identity?

A: Ubisend presents a professional, clean, and intuitive interface that emphasizes functionality while maintaining visual appeal. The platform offers extensive customization options, allowing clients to implement hex-code color schemes, gradient backgrounds, and message bubble styling to align perfectly with brand guidelines. The UI/UX design prioritizes ease of use without sacrificing sophistication, making complex chatbot development accessible to both technical and non-technical users. Case studies showcase how seamlessly the platform integrates with global enterprises, reinforcing trust through consistent visual identity across all touchpoints. The design philosophy balances professionalism with approachability, creating an environment where both agencies and their clients can comfortably work.

Q: What are the white-labeling capabilities of Ubisend?

A: Ubisend offers exceptional white-label capabilities that allow partners to completely rebrand the platform as their own. Agencies can customize the dashboard with their logos, host on custom domains, and embed their branding in chat widgets, creating a seamless branded experience for their clients. The platform includes "MyBot," a self-service UI that enables clients to adjust designs without requiring developer input, streamlining the customization process. Partners can operate in a pure white-label capacity at scale, either as a mass-market SaaS product living on their website or as a solution for delivering high-end, bespoke enterprise integrations. The white-label program is flexible, allowing partners to determine how much to reveal about Ubisend’s involvement—some introduce Ubisend as a partner, while others maintain complete white-label anonymity.

Q: Which core features and functionalities set Ubisend apart?

A: Ubisend distinguishes itself with several standout features that create a comprehensive chatbot ecosystem. The platform includes a sophisticated conversation builder with complex workflow capabilities, API triggers, and multimedia messaging support. Its natural language processing (NLP) and machine learning components enable chatbots to understand user intent and continuously improve through learning. The platform supports unlimited FAQs with rapid response times (approximately 0.7 seconds), allowing businesses to automate repetitive customer inquiries.

Ubisend also offers integrated live chat and ticketing systems at no additional cost, with the ability to claim, remove, and manage tickets through a central dashboard. The platform’s multi-channel deployment capabilities span over 30 channels, including websites, Microsoft Teams, WhatsApp, and Facebook Messenger. Additionally, Ubisend provides robust governance features that allow businesses to manage permissions, enable or disable APIs, and control data access—making it particularly valuable for enterprise deployments requiring strict compliance and security measures.

Q: How does Ubisend support business growth and lead generation?

A: Ubisend empowers business growth and lead generation through several key capabilities. The platform enables the creation of sales-focused conversational solutions that can significantly increase conversion rates, as demonstrated in case studies where implementation led to the generation of 16,000 leads. Chatbots built on Ubisend can guide prospects through complex sales processes, collecting necessary information while integrating with third-party providers for credit approvals, company lookups, and inventory management.

The analytics package provides valuable insights into user behavior and conversation patterns, helping businesses optimize their lead generation strategies. Ubisend’s ability to automate engagement across multiple channels ensures consistent lead nurturing and follow-up. The system can also drive reviews by prompting satisfied users to leave feedback on platforms like TrustPilot, Google Reviews, or internal review systems, further enhancing reputation management and lead generation efforts. For agencies, the white-label capabilities create additional revenue streams by allowing them to offer chatbot solutions under their own brand, expanding their service portfolio and client base.

Q: What support options are available to users?

A: Ubisend provides comprehensive support options tailored to different user needs. All users receive access to a dedicated account manager who serves as their primary point of contact for questions, guidance, and troubleshooting. The platform offers extensive documentation, including detailed guides, webinars, whitepapers, and ebooks accessible through their insights section.

For partners and agencies, Ubisend delivers enhanced support that goes beyond technical assistance to include sales support, ethical implementation advice, metrics development guidance, and strategies for handling difficult customer questions. Enterprise clients benefit from priority support with tailored Service Level Agreements (SLAs) and access to a project management team for professional services. The company also maintains an active YouTube channel featuring tutorial videos that walk users through various platform features and capabilities. This multi-layered support structure ensures that users at all levels—from individual businesses to enterprise organizations and white-label partners—receive the assistance they need to maximize their success with the platform.

Q: How well does Ubisend integrate with other tools?

A: Ubisend excels in integration capabilities, offering an API toolkit that enables connections with virtually any third-party software that has an API. The platform is designed on a "driver basis," making it simple to connect with existing live chat providers and other business tools without disrupting current workflows. Users can create data bridges between Ubisend and their tech stack, regardless of what systems they’re using.

The platform supports integrations with CRM systems like HubSpot and Airtable, allowing for seamless lead data transfer and customer information management. Ubisend also integrates with HR systems, calendar applications, Slack, and email clients, expanding its utility across different departments. The integration process is well-documented through tutorial videos and guides that explain each step using non-technical language. For more complex integration needs, Ubisend provides the tools necessary for businesses to set up custom integrations tailored to their specific requirements, rather than limiting users to pre-built connections. This flexibility makes Ubisend particularly valuable for organizations with complex tech ecosystems that require specialized integration solutions.

Q: Is Ubisend scalable for growing businesses?

A: Ubisend is highly scalable, designed specifically to support businesses as they grow. The platform’s architecture allows companies to scale their chatbot operations efficiently, with the ability to deploy multiple chatbots across different departments, teams, or locations without requiring costly new implementations for each use case. This approach has proven successful, with early platform customers typically launching with three to five chatbots simultaneously.

The unlimited model supports up to 300,000 monthly users, making it suitable for high-volume enterprise deployments. Following Ubisend’s acquisition by Soprano Design in 2022, the platform gained additional scalability through Soprano’s CPaaS (Communications Platform as a Service) infrastructure, further enhancing its enterprise capabilities. The governance features built into Ubisend enable businesses to maintain control and security as they scale, with granular team management and permission settings that ensure compliance with data protection regulations. For agencies using the white-label option, the platform scales to support both mass-market deployments and high-end enterprise solutions, providing flexibility as their client base grows. This combination of technical architecture, governance features, and flexible deployment options makes Ubisend an ideal solution for businesses with ambitious growth plans.

Q: What is the pricing structure and how does it compare to competitors?

A: Ubisend operates on an unlimited pricing model with a standard platform access plan starting at £300 per month (approximately $400 USD). This plan includes all chatbot, automation, live chat, and ticketing features with no limits on users, messages, or integrations. For larger organizations, Ubisend offers custom Enterprise pricing with additional benefits such as priority support, tailored SLAs, bespoke development, and a dedicated project management team.

Compared to competitors, Ubisend positions itself in the mid-to-high range of the chatbot market. While basic chatbot solutions can start as low as $0–$50 per month, they typically lack the advanced features and unlimited usage that Ubisend provides. Enterprise chatbot solutions from competitors can exceed $15,000, making Ubisend’s pricing competitive for the comprehensive feature set offered. Unlike many competitors that charge based on conversation volume or user counts, Ubisend’s unlimited model provides more predictable costs for scaling businesses. The platform does not offer a free trial, which differs from some competitors, but provides personalized demos instead. While the pricing may be higher than entry-level solutions, the all-inclusive nature of the platform and enterprise-grade capabilities deliver strong value, particularly for businesses requiring sophisticated conversational AI solutions.

Q: What profit opportunities are there for agencies through white-label reselling?

A: Agencies can generate significant profit through Ubisend’s white-label partner program by offering the platform as their own branded chatbot solution. Partners can either go mass-market, using Ubisend as their own SaaS product with their logos and branding on their website, or target the enterprise market with high-end, bespoke integrated solutions. The chatbot market’s impressive growth (CAGR of 37.11% from 2017–2021) creates substantial revenue potential for partners entering this space.

The partnership model is flexible, allowing agencies to determine their level of involvement and pricing strategy. Some partners use the platform for delivering bespoke solutions, while others integrate predefined chatbots into their current digital product range. Ubisend provides partners with tools for building mockups and videos, along with templated proposals and discovery documents to support their sales efforts. The company can operate as a silent partner or actively participate in pitches, depending on the agency’s preference. This arrangement allows agencies to focus on creative and client-facing aspects while Ubisend handles the technical implementation. As demonstrated in case studies like Jim Rowe-Bot, agencies that switch to Ubisend from other platforms can deliver higher-end chatbots with greater revenue potential, creating a clear competitive advantage in the market.

Q: How transparent and innovative is Ubisend regarding updates and its future roadmap?

A: Ubisend demonstrates strong transparency and innovation in its development approach, with regular updates to its platform capabilities. The company’s acquisition by Soprano Design in 2022 has accelerated its innovation trajectory, immediately extending Soprano’s CPaaS (Communications Platform as a Service) offering with advanced AI-powered messaging capabilities. This strategic move positions Ubisend to leverage Soprano’s global reach across 4,500+ customers and mobile network operator partners.

The company maintains an active blog and documentation section where updates and new features are regularly communicated. Ubisend’s vision for the future focuses on scaling AI communication and automation across entire organizations, moving beyond isolated chatbot implementations to comprehensive conversational ecosystems. The founder, Dean Withey, has articulated a clear vision of organizations eventually deploying tens, hundreds, or even thousands of AI-powered conversations that simulate or improve upon human interactions. This forward-thinking approach demonstrates Ubisend’s commitment to innovation in the conversational AI space. While specific roadmap details are primarily shared with partners and customers rather than publicly, the company’s consistent development of new features and capabilities reflects an active and responsive approach to platform evolution.

Q: What practical recommendations are there for digital marketing agencies using Ubisend?

A: For digital marketing agencies leveraging Ubisend, three key recommendations can maximize success and client satisfaction:

➡️ Adopt an "MVB" (Minimum Viable Bot) approach when onboarding new clients by identifying the most impactful use cases that will deliver immediate value. Focus on automating repetitive FAQ-style questions that consume client resources, as these provide quick wins and demonstrate ROI, before gradually expanding functionality.

➡️ Leverage Ubisend’s integration capabilities to connect chatbots with clients’ existing systems. Creating seamless data flows between chatbots and CRMs, e-commerce platforms, or customer databases significantly enhances the value proposition and creates more sophisticated solutions that command higher prices. The platform’s API toolkit makes this possible without requiring extensive technical knowledge.

➡️ Utilize the white-label features strategically based on client relationships. For some clients, position yourself as the sole provider with Ubisend as a silent partner; for others, introduce Ubisend as a technology partner to add credibility to your offering. This flexibility allows agencies to tailor their approach to each client’s expectations and needs. By following these recommendations, agencies can build a profitable chatbot practice that delivers measurable results for clients while creating a sustainable revenue stream.

Q: What is the final verdict and overall rating for Ubisend?

A: Overall Rating: 9.2/10

Ubisend emerges as an exceptional AI chatbot platform that delivers enterprise-grade capabilities with remarkable flexibility and white-label potential. The platform excels in providing a comprehensive solution that combines conversation building, natural language processing, process automation, and multi-channel deployment in one unified system. Its standout white-label program makes it particularly valuable for agencies seeking to expand their service offerings or launch dedicated chatbot businesses.

While the pricing may be higher than basic alternatives, the unlimited usage model and all-inclusive feature set provide strong value for organizations serious about implementing conversational AI at scale. The platform’s acquisition by Soprano Design has further strengthened its market position and future innovation potential. Ubisend is best suited for medium to large businesses, digital agencies, and enterprises that require sophisticated conversational automation with robust integration capabilities and governance features. For these users, Ubisend represents one of the most complete and capable chatbot platforms available in 2025, worthy of its 9.2/10 rating.